Returns/exchanges can be made within 30 calendar days of receiving your order. **We do not offer exchanges or give refunds for wrongful purchases once the Product Activation Key is sent, as it is the buyer's responsibility to check the system requirements of any product prior to purchase. If necessary, we will put you directly in contact with the manufacturer for further support. We will do everything in our power to troubleshoot with you in order to help you get started.
If you are unable to complete a download or access an application, please contact ITFactory customer service for assistance. For more information please contact us at you purchase a software download and we (or the Publisher) have sent you the product activation code, you are responsible for downloading (if applicable) and confirming your ability to access the software, and bear all risk of loss after downloading the application or receiving the license key, including any loss due to a computer or hard drive malfunction. All software products delivered electronically (downloads) are final sale once the product activation key has been sent, except in the case of defective items.
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